Our Market Research and Facilitation Services
Customer Research and Facilitated Conversations to turn understanding into insight, insight into ideas, ideas into impact
Foundations
Building customer understanding.
With full service research capabilities - including qualitative and quantitative services, we design, implement and analyse research to build your knowledge, find the insights and unpack problems and opportunities.
This doesn’t have to look like traditional research. Includes customer immersion days, ethnographic approaches, co-creation sessions, and creative research techniques — as well as qualitative and quantitative research where needed. The output is customer understanding translated into strategic implications and fuel for taking strategic actions.
From $12,000 AUD
Spark
For teams stuck and in need of a thinking breakthrough
Half-day team workshop to reframe existing knowledge and spark ideas on moving forward or gain team alignment before or during a project.
Includes pre-session briefing, review of existing knowledge, a designed and facilitated session for up to 12 people, and a concise output document.
From $5,000 AUD
Leap
Turning insight into ideas, data into strategy
1-2 day sessions for bigger questions where customer understanding needs to be developed from research / data, shaped, and translated into creative action. Strategy refresh, brand repositioning ideas, claims development, war-gaming, growth opportunities, differentiation, or navigating major shifts.
The team uses (existing) customer understanding, inspiration and creative thinking tools to generate, challenge, and refine ideas together. Plus a strategic playback with prioritised actions.
Includes a discovery phase, inspiration gathering and facilitated sessions that move from data to insight to action.
From $12,000 AUD
Arc
Strategic development projects
Format: 6–12 week programme
For substantial challenges and strategic projects: innovation pipelines, brand repositioning, building customer-centric culture, or exploring, developing and refining strategic possibilities.
A structured programme with multiple sessions, such as stakeholder workshops, customer immersions, ideation sprints, concept / choices development, test and learn and implementation planning.
From $40,000 AUD
