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Leap Insight Terms and Conditions

  1. The total cost is as stated in the proposal or in subsequent correspondence. The fees quoted are for the research design and services set out therein: any changes made at the client’s request may result in additional fees. Unless otherwise stated, the fees do not include client catering which shall be passed on at cost.

  2. The fee will be invoiced as follows: 50% on commissioning, 50% on completion and delivery of the final report, unless otherwise stated in the proposal and is subject GST. The invoice is due for settlement within 14 days of invoice date. Interest may be charged on invoices unpaid on the expiry of the agreed period at 5% above bank base rate for each day outstanding.

  3. In the event of cancellation or postponement of the research once commissioned, a fee of 15% of the total project fee (excluding GST) plus all costs incurred to date will be charged. 

  4. In the event of an error caused by the negligence or otherwise of Leap Insight in any reports or tabulations supplied, we will use our best endeavours to correct the error at our own expense, but will not be held liable for the consequences of the error beyond the provision of corrected reports and tabulations.

  5. If predictions are involved on any aspect of consumer behaviour, it must be recognised that such predictions, while made in good faith, are intended only as an aid to the client’s judgement and that Leap Insight cannot be held responsible for any damage or loss suffered by the client of any error in such predictions.

  6. Our quality standards dictate that clients need to ‘sign off’ questionnaires, topic guides, questionnaires or interviewer script (as appropriate) prior to fieldwork. The onus is on the client to thoroughly check and validate the questionnaire. A client ‘sign off’ is legally binding and care must be given at this stage of a project as frequently sample data is ‘single use’ only. Fieldwork will not commence until Leap Insight has received the client ‘sign off’ to ensure the client is fully satisfied with the design of the questionnaire.

  7. Clients are themselves requested to use data and information supplied to them by Leap Insight in accordance with the Code of Conduct of the Market Research Society.

  8. The information provided in this proposal is ‘Commercially sensitive’. It is confidential and intended solely for the addressee. Permission needs to be granted before sharing with other business parties.

  9. Full project files are kept on our network for a maximum of 12 months. After this all paper copies are destroyed. Project files and tabulations are then kept in electronic archive for a further 24 months. After this time all project files are deleted in line with our Data Protection Policies.

  10. Nothing in these terms of business shall prevent Leap Insight from referring to the client by name indicating that the Client is a client of Leap Insight, either in advertising material or proposal documents, or describing the type of service performed for the Client in proposal documents. Any disclosure relating to the specific services performed on behalf of the Client in advertising material will only be by express consent of the Client. Where Leap Insight has undertaken work on behalf of a Client, Leap Insight reserves the right to utilise the Clients logo in marketing material unless the Client specifically objects to this use.

  11. Leap Insight has strict standards regarding appropriate behaviour, dignity and respect in the workplace. We reserve the right to terminate any job, or withdraw any quote from a client at any stage if the Research Director determines that the client and/ or supplier has behaved in an unreasonable and disrespectful manner which may compromise our reputation and leave executives feeling bullied, harassed or where their dignity and self worth has been compromised. Furthermore, termination will also take place if the client and/ or supplier has acted in a manner where there is a breakdown in ‘trust’ and compromised an effective working relationship. In this instance contracts will be terminated and all materials (inc: quotes, proposals, draft questionnaires etc) that are the property of Leap Insight will need to be returned to us. All electronic copies of documents are the intellectual property of Leap Insight and will need to be destroyed. Any attempt to use the documentation without consent of the agency will result in legal proceedings in order to protect the business methods of Leap Insight.

  12. Retention of Title. Title to any work undertaken by us remains with Leap Insight until payment of our invoice(s) is made to us in full.

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